How Can We Help You?

Find answers to common questions, get step-by-step guides, and access support resources for all your blood donation needs.

Quick Actions

Common tasks to get you started

Register as Donor

Join our community of life-savers
Find Blood Donors

Search for donors in your area
Request Blood

Post an urgent blood requirement
Contact Support

Get help from our team

Frequently Asked Questions

Find answers organized by topic

Getting Started
To register as a blood donor, click the "Register" button, select "Donor" as your role, fill in your personal details including blood group, and complete the verification process. You must be 18-65 years old and meet basic health requirements.
You need to provide your full name, email, phone number, blood group, date of birth, complete address, and emergency contact information. All information helps us connect you with nearby recipients.
Yes, registration and all basic features of BloodDonor.in are completely free. We believe in making blood donation accessible to everyone without any cost barriers.
Account verification is done through email confirmation and phone number verification. For enhanced credibility, you can also upload documents like ID proof or blood donor card.
Blood Donation
Anyone aged 18-65 years, weighing at least 45kg, and in good health can donate blood. You should not have donated blood in the last 90 days and should not have any infections or chronic illnesses.
You can donate whole blood every 90 days (3 months). This gap ensures your body fully recovers and maintains healthy blood levels between donations.
Get adequate sleep, eat a healthy meal 2-3 hours before donation, drink plenty of water, avoid alcohol for 24 hours, and bring a valid ID. Avoid heavy exercise on donation day.
Yes, blood donation is completely safe when done at authorized centers. Sterile, single-use equipment is used, and trained medical professionals oversee the process.
The process includes registration, medical check-up, actual donation (8-10 minutes), and rest period. The entire process takes about 45-60 minutes.
Finding Blood
Use our search feature to find donors by blood group and location. You can also post a blood request that will notify matching donors in your area via SMS and email.
Response time varies by location and blood group. Common blood groups in urban areas typically get responses within 1-2 hours. Rare blood groups may take longer.
Try expanding your search radius, consider compatible blood groups, contact nearby blood banks, or call our emergency helpline at +91 12345 67890 for assistance.
Once logged in, you can view donor contact information and send messages through our platform. Always be respectful and provide clear information about your requirement.
Account Management
Go to your dashboard, click "Edit Profile", update the necessary information, and save changes. Keep your contact information and availability status current.
Click "Forgot Password" on the login page, enter your email address, and follow the instructions sent to your email to reset your password.
Contact our support team at support@blooddonor.in to deactivate your account. We'll be sad to see you go and would appreciate feedback on how we can improve.
Blood group changes require verification. Contact support with proper medical documentation to update this critical information.
Privacy & Safety
We use industry-standard encryption and security measures. Your personal information is never shared with third parties without consent and is only visible to verified users when necessary.
Only logged-in users can view contact information, and only when there's a potential match. You can control visibility settings in your privacy preferences.
Report any suspicious users or inappropriate behavior immediately using the "Report" button on profiles or contact our support team at support@blooddonor.in.
Always verify the requester's identity, meet at authorized blood banks or hospitals, never donate blood in unauthorized places, and trust your instincts.
Technical Support
Try refreshing the page, clearing your browser cache, or using a different browser. If problems persist, contact our technical support team.
Go to your profile settings, enable email and SMS notifications, and ensure our numbers are not blocked. Notifications help you respond quickly to blood requests.
Yes! Our website is fully mobile-responsive, and we also have mobile apps available for iOS and Android. Download from your app store.
Check your email spam folder, ensure our numbers aren't blocked, verify your contact information is correct, and check notification settings in your profile.

Need Immediate Help?

For blood emergencies or urgent technical issues, call our 24/7 helpline or reach out via WhatsApp.

Call: +91 12345 67890 WhatsApp

Still Need Help?

Can't find what you're looking for? Our support team is here to help you.

Email Support

Get detailed help via email

Send Message
Live Chat

Chat with our support team

User Guide

Comprehensive documentation

View Guide